Support
Help with Hugbie, published by Better Life With Apps. If your question is not answered here, write to us.
Help & feedback in the app
The quickest way to reach us is Help & feedback in the app's Settings. Tell us what happened and which screen you were on. Your care history and private notes are not attached.
Getting started
Hugbie is a cozy daily self-care companion. An otter friend lives on a little island harbour and notices when you look after yourself: your care goals, a bedtime ritual, voyages, finds and a memory book of your days.
- Meet your otter friend on the shore and choose a name for them.
- Pick the care goals that feel right and, if you like, a reminder time.
- Do a little care each day and watch your harbour come to life.
- Wind down with the bedtime ritual and look back in your memory book.
There is no signup step, so you can start straight away.
Common questions
Is Hugbie free?
Daily care, your friend's story and everything you earn are free and stay free. Hugbie Plus is an optional subscription that adds more looks, far places, calm tools and memory books. The price, period and renewal terms are shown before you subscribe. See the Terms of Use.
Do I need an account?
No. There is no signup and no password. Your harbour is stored on your phone.
What happens if I change phones?
Your data lives on your device, so export a backup from Settings and restore it on the new phone. See how your data is handled.
Is Hugbie therapy?
No. Hugbie is a gentle companion, not therapy or a crisis service. If you are in a hard moment, the app points you to free helplines.
How do I delete my data?
Everything is on your device, so you can erase it from Settings or by removing the app. The steps are on the data deletion page.
Subscriptions, cancelling and refunds
- Where you are billed. Hugbie Plus is sold and billed by the Apple App Store, not by us. The price, period and renewal terms are shown on the purchase screen before you buy.
- Cancelling. On your iPhone: Settings → your Apple Account → Subscriptions. Cancelling stops the next renewal; you keep Plus until the period you paid for ends.
- Refunds. Ask Apple through reportaproblem.apple.com. We do not hold your payment method and cannot refund you directly.
- Restoring a purchase. If you have paid but the app does not show Plus, use the restore option on the purchase screen while signed in to the Apple Account you bought with.
Backups and changing phones
- Your data lives on your phone. We do not keep a copy, so we cannot recover it for you.
- Moving to a new phone. In Settings, export a backup on the old phone, move the file to the new one, and restore it there.
- Deleting your data. See the data deletion page.
- Your privacy rights. Write to privacy@blwapps.com. The Privacy Policy has the detail.
Contact
Write to support@blwapps.com. To get a useful answer faster, include:
- your iPhone model and iOS version;
- the app version, shown at the bottom of the Help & feedback sheet;
- what you expected to happen and what happened instead.
For privacy and deletion requests, write to privacy@blwapps.com instead.
Legal
The Privacy Policy and the Terms of Use apply to your use of Hugbie.